Refund policy
Here’s the revised version with unique wording, additional detail, and the requested eliminations:
Infinity Vans Terms and Conditions Agreement
By purchasing, installing, or using our products or services, you confirm your agreement to the following terms and conditions. Please review these carefully. If you do not agree to these terms, please refrain from proceeding with your purchase or use.
1. General
These terms form a binding agreement between you ("Customer") and Infinity Vans ("Company").
Infinity Vans reserves the right to update or amend these terms at any time without prior notice. Any changes will take effect immediately upon being published on our website.
2. Products and Services
Infinity Vans specializes in the design, manufacturing, and sale of modular interior systems and related products for vans. All products are designed to be installed and used in accordance with the provided guidelines and specifications.
Certain items may require installation by a professional. Customers are solely responsible for ensuring the proper setup and use of all purchased items.
3. Shipping, Returns, and Warranty
Order Changes
If you need to make adjustments to your order, including changes to dimensions, materials, or additional features, these must be communicated within 7 days of placing the order. Any modifications requested after this time may incur a 30% restocking fee. This policy is in place to maintain consistency and quality during production.
Order Refunds
Custom orders cannot be canceled or refunded after they have entered the production phase. Infinity Vans will notify you when your order is scheduled for production. Once this process begins, refunds will no longer be available.
Order Damages
In the event that your order is damaged during transit, please make a note of the damage on the delivery documents, especially if there is visible harm to the pallet or shrink wrap. After receiving the order, reach out to info@infinityvans.com to report the issue. Documentation, such as photographs, may be requested to expedite the resolution.
Shipping
- Parcel Shipping: Items under 100 lbs will be shipped via carriers like UPS, FedEx, or USPS.
- Pallet Shipping: Orders weighing more than 100 lbs or exceeding 72 inches in any dimension will be shipped on a pallet. Pallet shipping includes insurance, liftgate service, and residential delivery charges. If a commercial address with a forklift is available, please indicate this at checkout for faster delivery.
- Local Pickup: Customers who prefer to collect their orders directly can select local pickup at checkout. We will notify you when your order enters production to arrange a pickup date.
Product Warranty
Infinity Vans products are backed by a 1-year manufacturer warranty, which guarantees the quality of materials and craftsmanship. Should any issues arise with your purchase, contact us at info@infinityvans.com for assistance. Warranty claims may require proof of purchase and additional documentation to verify the issue.
4. Communications
By providing your contact details during purchase, you consent to receive communications related to your order, such as updates, support, or promotional offers. You can opt out of marketing messages at any time by following the instructions provided in the communication.
Text Message Terms
- Consent: When you opt into receiving text messages, you confirm that you own the number provided or have obtained permission from the owner to use it.
- Frequency: The number of messages sent may vary based on updates or services requested.
- Opt-Out: You may stop receiving text messages at any time by replying "STOP" to a message.
- Message Rates: Standard messaging and data rates may apply as determined by your mobile carrier.
- Support: For help with text communications, reply "HELP" to any message or email us at info@infinityvans.com.
5. Intellectual Property
All designs, logos, trademarks, and materials associated with Infinity Vans are the exclusive property of the Company and are protected under intellectual property law.
You may not reproduce, distribute, or modify Infinity Vans materials without prior written approval.
6. Liability Disclaimer
Infinity Vans is not liable for damages, injuries, or losses resulting from improper installation, misuse, or unauthorized modifications of its products.
Products are sold "as-is" unless otherwise stated in the warranty terms.
7. Contact Information
For questions, support, or additional information, please contact us:
Infinity Vans
2661 Gravenstein Hwy South, Suite 108
(707) 634-4020
info@infinityvans.com
By purchasing from or using Infinity Vans products and services, you acknowledge and accept these terms and conditions.
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